Williams coach tours

Terms and Conditions

terms and conditions

Our Coach, Bus, and Midi-Bus Transport Hire Terms and Conditions


Our Detailed Terms and Conditions

Booking of Coach / Confirmation

1. Your acceptance of our quote must be in writing.

2. You acknowledge and agree that –

2.2.1. All quotes we provide are for transport only and excludes all other fees such as entrance fees, which are payable by you;

2.2.2. The quoted rates are subject to fuel and statutory increases. We will give you prior reasonable notice of such increases; and

2.2.3. If you accept our quote subject to these terms and conditions, payment of 25 % deposit must be made on acceptance;

2.2.4. Balance to be paid prior to departure.
Cancellation Policy

3. If you want to cancel an advance booking, we may charge you a reasonable cancellation fee which will not exceed –

3.1. 10% of the total fee payable for the Services, provided that we receive notice of the cancellation at least 7 (seven) days before the date of departure;

3.2. 50% of the total fee payable for the Services if we receive notice of cancellation less than 7 (seven) days before departure.

3.3. Deposits are not refundable when cancelling vehicle within 30 days. This includes weather conditions.

4. Extra Charges

4.1. When booking a coach for a specific destination, extra will be charged if the kilometers are exceeded or you are not at the destination originally requested. The shortest route is always taken / used.

5. Accommodation

5.1. The Coach Company is not responsible for the accommodation of passengers at destination.

5.2 Passengers are not allowed to overnight, sleep in the vehicle at destination / cook or prepare meals in the vehicle.

6. You must pay the driver’s accommodation and meals.

6.1. A driver must be accommodated in a single room and is not allowed to share a room;


7.1. It is your responsibility to insure your luggage and its contents.
Except to the extent that we acted with gross negligence or fraudulent intent, we will not be liable or responsible for any lost or damaged luggage or loss or damage to the contents of the luggage.

8. Departure Points
The Coach Company allows for 3 pick-up points before departure, and on return drop off at those same pick up points, unless alternative arrangements are made with the Company.

9. Damages

9.1. The Coach Company does not hold itself responsible for any incidents, injury or accidents beyond its control e.g.

9.2. Poorly constructed, bumpy, slippery road surfaces
Storm or snow blockages on route to destination or on return journey causing diversions or longer routes at cost to the organizer or paying party.

10. The Coach Company does not hold itself responsible for injuries incurred due to overloading of: 
– Passengers
– Goods
– Parcels
– Objects

11. The Coach Company is not responsible for damage or loss to luggage, personal effects eg. clothing, cameras, watches etc. due to negligence of passengers.

12.The Coach Company holds the organizers responsible for any damage to the vehicle in the event that they force the driver into inaccessible areas or roads and gateways where the driver feel that it is not safe for him to go into, putting passengers and vehicle at risk.

13. Smoking / Alcohol

13.1. Smoking and alcohol is not allowed on our coaches.

14. Any damages to the interior of coach due to smoking related incidents or abuse by passengers paying party will be held responsible in the event of a passenger injuring himself/herself on our coach due to alcohol, drug abuse or by any other means.

15. Tour Guides

15.1 The Coach Company does not provide Tour Guides, in the event of a sub-hire to fully fledged Tourist orientated Company / Organization

16. You must pay the fees for porters where such porters are used at drop offs and collections at all airports and hotels;

17. Breakdowns

17.1 In the event of our vehicle breaking down mechanically we will dispatch a mechanic from the nearest point of breakdown.
In the event the vehicle being non repairable or it takes too long for repairs to be effected, we will dispatch a replacement vehicle from our depot / nearest point to continue with the journey. Alternatively other arrangements will be made exclusively by our Company to speed up the process. If the Organizer / Paying party make their own arrangements without consulting with the Company they, themselves will be held responsible for all payments incurred, e.g. hiring of highly expensive vehicles and unnecessary hotel accommodation etc.

18. General

18.1. You acknowledge and agree that –

18.2. The service is subject to the vehicle being available at the time of confirmation of your reservation;

18.3. We will make the details of the driver and the vehicle available 24 hours prior to departure.

18.4. We may make use of other vehicles, if due to circumstances beyond our reasonable control that our own vehicles are not available. The vehicle used as a substitution might not be of equal standard.

We are situated in Port Elizabeth, and offer a range of charter coach, bus and midi-bus hire solutions to suit all of your requirements. Should you wish to book a charter coach, bus or midi-bus or would like a quotation, simply visit our book now page. If you would like to see our company profile it canbe found on our about us page. Should you wish to see our fleet our entire fleet of coaches, buses and midi-buses for hire can be found on our fleet page. Or contact us on our contact page and one of our friendly Williams Coach Tours staff be get back to you shortly! 

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